The guidelines for Community ensure that we are all participating in a collaborative, professional and respectful manner.
You can view the full list of Community Guidelines and Conditions of Use here.
Registering to join Community is simple and should only take you a few moments. Once you register an account, you will need to verify that account through your nominated email address. You’ll also need to confirm you’re not a robot through a one-step reCAPTCHA. If you’re having trouble registering, email us at community@taxinstitute.com.au.
A username is required at the time of registration to complete your account set up. It is a name unique to your user account and how other users will identify you. Your username cannot be updated once your account has been created, so we recommend you choose wisely! Our recommendation for your username is your first initial and surname, e.g. JSmith. If you need to update your username, please contact Admin at community@taxinstitute.com.au.
To change your password:
  • Click ‘My Profile’ in the top right
  • In your profile, select ‘Settings’ and ‘Change Password’
  • Enter your current password, new password, and repeat your new password.
  • Add your new password, then repeat new password
  • Hit ‘Submit’
Remember, your password protects your account, so we recommend you use the following criteria to ensure a strong password:
  • The password must be least seven characters long with at least one uppercase character (A-Z)
  • The password must contain at least one digit from 0-9
  • The password must contain at least one non-alphanumeric (E.g. $,#,or %)
Your profile contains information fields you can fill out to tell other community members about your professional interests, education, areas of interest and specialistaion. It’s up to you to share as much or as little as you like. You can edit your profile information by clicking 'Edit Profile' under 'My Profile'. If you choose not to fill out a field on the profile, that field won't be displayed on your profile. Or, if you delete the information in a previously published version of your profile the information will be removed from public view.
  • Change your avatar – Click your Avatar image. You'll be shown a gallery of Avatars to choose from.
  • Update my personal details – Click 'Edit Profile', make your updates in the 'Biographical Info' field, hit 'Submit'.
  • Change my email address – You will need to update your email address in your Tax Institute Member Portal.
  • Change my username - Please contact us to update your username. You can email us at community@taxinstitute.com.au.
Before you get started, you need to be logged into Community to create a new discussion topic thread or ask a question.
  • Navigate to the home page.
  • Click 'Ask a question' and you'll be taken to a new page.
  • Create a Topic – Here's where you type your topic or question. You'll need to be succinct as there is a maximum 80 character limit.
  • Description – You can provide more detail and context to your question or topic in the box below.
  • Topic Tags – Tags help keep community knowledge organised, so please use them when you can. Add the desired tags into the Topic Tags field with commas and no spaces, like: GST, FBT, Division7A.
  • Forum – Select the Forum that your topic will appear under, ie your topic will become a sub-topic of that.
  • Notify me when someone replies to this post – Check this selection if you want to receive email notifications when other members respond to your post.
  • Click 'Submit'.
If our moderators feel the discussion has come to an end, or has been resolved, we may recommend an answer by adding a ‘Recommended’ badge to the thread. This tells the user that we feel the answer offers clarity and is an accurate answer to a question. Threads that are no longer being discussed will be archived.
Give people time to consider your question or discussion. You may not receive an instant response. If an issue is complex it may take time to resolve. We want the community to consider and discuss issues between them before we look to step in, so you may not receive a speedy response from us. If we do weigh-in, our moderators will seek advice and may share links to resources that may assist in resolving a question, but we will be focusing on accuracy, not necessarily speed.
To view your activities:
  • Click ‘My Profile’ in the top right
  • On your profile page, select the ‘My Activities’ tab
  • From here, you can view questions/topics you've started, replies created and any topics or forums you've favourited or subscribed to.
  • Locate the desired comment or post.
  • Click the number beside "likes."
Interested in the topics cropping up in a discussion forum? You can subscribe to the Forum, or to a specific question/topic, to make sure that you don’t miss a thing! When you subscribe to a forum or to a forum thread, you’ll receive email notifications to help you follow the conversation. You can amend these settings under the 'My Activities' tab in your profile.
A moderator is a person who manages the Community to ensure it is a safe and positive environment. Essentially, it is the duty of the moderator to manage the day-to-day affairs of forums or topics as it applies to the stream of user contributions and interactions.
Forum – These appear at the top of the Community home page and are in place to assist with the categorisation of information.
Topic – Topics (or questions) is a user-submitted message enclosed into a block containing the user’s details and the date and time it was submitted. Topics are contained in threads, where they appear as blocks one after another. The first post starts the discussion thread.
Thread – A discussion thread appears on the forum when a member of the Community posts a question. A thread can include multiple entries. Be careful when participating in a discussion thread to stay on topic! If the discussion starts to veer away from the original discussion, you should start a new topic. Moderators may step in to help the users stay on track if conversations start to become derailed.
Tag – Tags help organise content on the platform.
Knowledgebase – Discussions and questions will be able to be searched by users. The Tax Institute may also from time to time publish content that relates or has been generated by discussions from within the Community.
Recommended Answer – If the moderators feel a discussion has come to an end or that a user’s question has been resolved, it may be marked with a ‘Recommended’ badge so that users understand the issue has been addressed and the question has been answered.
Likes – When you agree with an answer or comment, you can ‘like’ it to indicate to the author, other Community members and the moderators how you feel.
We want to hear from you!
As our Community grows we will constantly be adding enhancements and acting on your feedback. Email us at community@taxinstitute.com.au.